Privacy Policy

Last updated: 19th July 2026

1. Introduction

Welcome to AirAgent.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make an enquiry, or use our Airbnb turnaround services.

AirAgent provides professional Airbnb cleaning, turnaround, linen, and property support services across Swansea and surrounding areas.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following information when you interact with us:

Personal Information

Full name
Email address
Telephone number
Billing information (where applicable)

Property Information

When booking our services, we may collect:

Property address
Property type
Number of bedrooms and bathrooms
Access instructions
Cleaning requirements
Special requests or notes

Website Information

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Website usage information through cookies or analytics tools

3. How We Use Your Information

We use your information to:

Provide Airbnb turnaround and cleaning services
Process bookings and enquiries
Contact you regarding your appointment
Arrange access to your property
Provide quotes and invoices
Improve our services and customer experience
Send important updates relating to your booking
Maintain records required for business purposes

We only collect information that is necessary to provide our services effectively.

4. How We Store and Protect Your Information

We take reasonable steps to keep your personal information secure and prevent unauthorised access, loss, misuse, or disclosure.

Your information may be stored electronically through secure booking systems, payment providers, email platforms, and business management software.

Where we hold property access details, we treat this information with additional care and only use it for the purpose of completing your requested services.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties where necessary to provide our services, including:

Booking and scheduling software providers
Payment processing providers
Website hosting providers
Accounting or legal professionals where required

These third parties are only provided with information necessary to perform their services.

6. Cookies

Our website may use cookies to improve your browsing experience.

Cookies help us understand how visitors use our website and allow us to improve functionality and performance.

You can choose to disable cookies through your browser settings, although some website features may not function correctly.

7. Your Rights

Under UK data protection laws, you have rights regarding your personal information, including:

The right to access information we hold about you
The right to request corrections to inaccurate information
The right to request deletion of your information where applicable
The right to withdraw consent for certain uses of your information
The right to object to certain processing activities

To exercise any of these rights, please contact us using the details below.

8. How Long We Keep Your Information

We only keep personal information for as long as necessary to:

Provide our services
Maintain business records
Meet legal and accounting requirements
Resolve disputes or enforce agreements

When information is no longer required, it will be securely deleted.

9. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with a revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

AirAgent
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Location: Swansea, Wales