Privacy policy

Effective Date: 19th July 2026

1. Introduction

Welcome to AirAgent.

AirAgent provides professional Airbnb turnaround services, including property cleaning, linen changes, guest-ready preparation, and property support services across Swansea and surrounding areas.

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.

This policy applies to customers, website visitors, and anyone who provides personal information to AirAgent.

2. Who We Are

AirAgent is a Swansea-based Airbnb turnaround service provider.

Business Name: AirAgent
Location: Swansea, Wales
Email: airagent007@gmail.com

For the purposes of UK data protection laws, AirAgent is the data controller responsible for your personal information.

3. Information We Collect

We may collect the following types of information:

Personal Information

When you contact us or make a booking, we may collect:

Full name
Email address
Telephone number
Billing and payment information
Booking details
Communication records between you and AirAgent

Property Information

To provide our services, we may collect:

Property address
Property type
Number of bedrooms and bathrooms
Access instructions
Cleaning requirements
Property notes or special requests

Website Information

When you use our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Website usage data
Cookie information

4. How We Use Your Information

We use your personal information to:

Provide Airbnb turnaround services
Manage bookings and appointments
Contact you regarding your service
Provide quotes and invoices
Arrange property access
Complete cleaning and turnaround requirements
Respond to enquiries
Improve our website and services
Maintain business records
Meet legal and regulatory obligations

We will only use your information for purposes that are necessary to provide our services or where we have a lawful reason to do so.

5. Lawful Basis for Processing Your Information

Under UK GDPR, we process your personal information based on the following lawful grounds:

Contract

Where processing is necessary to provide the services you have requested, including managing bookings and completing turnaround services.

Legitimate Interests

Where processing helps us operate and improve our business, communicate with customers, and maintain service quality.

Legal Obligations

Where we are required to keep records for accounting, tax, or legal purposes.

Consent

Where you have provided permission for specific uses of your information, such as receiving marketing communications.

6. Property Access Information

As part of our Airbnb turnaround services, we may receive information required to access your property.

This may include:

Key collection details
Lockbox information
Access instructions
Entry arrangements

We take the security of this information seriously and only use access details for the purpose of completing agreed services.

We do not share property access information unless necessary to provide our services or where legally required.

7. Payments

Payments may be processed through third-party payment providers.

AirAgent does not store full payment card details. Payment information is handled securely by the relevant payment provider in accordance with their own privacy policies and security standards.

8. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted service providers where necessary, including:

Booking and appointment software providers
Website hosting providers
Payment processors
Accounting providers
Professional advisers

These organisations only receive information required to perform their services and are expected to protect your information.

9. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Understand how visitors use our website
Improve website performance
Remember preferences
Analyse website traffic

You can control or disable cookies through your browser settings.

10. How We Protect Your Information

We take appropriate technical and organisational measures to protect your personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we take reasonable precautions, no method of online transmission or storage is completely secure.

11. How Long We Keep Your Information

We keep personal information only for as long as necessary.

This may include keeping information:

For the duration of our working relationship
To maintain financial and business records
To comply with legal requirements
To resolve disputes or enforce agreements

When information is no longer required, it will be securely deleted.

12. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information where applicable
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Request transfer of your data in certain circumstances

To exercise your rights, please contact us using the details below.

13. Marketing Communications

From time to time, we may contact customers with updates, offers, or information about our services.

You can unsubscribe from marketing communications at any time by contacting us or following the unsubscribe instructions provided.

14. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our services, legal requirements, or business practices.

Any updates will be published on this page with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

AirAgent
Swansea, Wales

Email: airagent007@gmail.com