Refund policy

Effective Date: 19th July 2026

1. Introduction

At AirAgent, we aim to provide reliable, professional Airbnb turnaround services that meet the highest standards. We understand that plans can change, and we have created this Refund Policy to explain how cancellations, refunds, and service adjustments are handled.

This policy applies to all bookings made through our website, booking system, phone, email, or any other method.

2. Booking Payments

When a booking is confirmed, you are agreeing to reserve a specific time slot for our team to complete your requested service.

Payments must be made in accordance with the payment terms provided at the time of booking.

Your booking is not guaranteed until confirmation has been received and any required payment has been completed.

3. Cancellation Policy

We understand that Airbnb bookings and schedules can change. If you need to cancel or reschedule a service, please contact AirAgent as soon as possible.

Cancellations made more than 48 hours before the scheduled service:

You may request a full refund or reschedule your booking.

Cancellations made between 24 and 48 hours before the scheduled service:

A cancellation fee may apply to cover lost availability and preparation costs.
Any remaining balance may be refunded or transferred towards a future booking.

Cancellations made less than 24 hours before the scheduled service:

Payments may be non-refundable due to the short notice and the reserved appointment time.

4. Rescheduling

We are happy to accommodate rescheduling requests where possible.

Requests to change your booking time should be made as early as possible. We cannot guarantee alternative availability, especially during busy periods.

5. Access Issues

AirAgent requires suitable access to the property in order to complete the agreed service.

If our team is unable to access the property due to:

Incorrect keys or access codes
Locked doors
No one available to provide access
Incorrect address details
Unsafe working conditions

The service may be considered cancelled, and a charge may still apply to cover the reserved time and travel costs.

6. Service Quality & Complaints

We take pride in delivering a high standard of service.

If you are unhappy with any aspect of our service, please contact us within 24 hours of completion, providing details of the issue.

Where appropriate, we may:

Review the concern
Request supporting information or photographs
Arrange a return visit to resolve the issue
Offer a partial refund or service credit where justified

Refunds are considered on a case-by-case basis and are not automatically guaranteed.

7. Damages or Existing Property Issues

AirAgent is not responsible for:

Existing damage within the property
Wear and tear
Issues caused by previous guests
Items not disclosed before the service

Where possible, we will report visible issues identified during our property inspections.

8. Refund Processing

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

9. Exceptional Circumstances

In rare circumstances, such as severe weather, emergencies, or situations outside of our control, AirAgent may need to cancel or reschedule a service.

Where this occurs, we will communicate with you as soon as possible and work to arrange an alternative solution.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact:

AirAgent
Swansea, Wales

Email: airagent007@gmail.com